CRM, ERP and helpdesk
Leads created, stages moved, notes appended, tickets opened and closed. Connectors are built for the systems you already run, and every write is classified before it happens.
Work that arrives on a channel, and ends in a record.
A capability only counts if it changes something in a system your business already trusts. Each one below ends in a write, a booking, a document or a decision, with the trace attached.
Voice agents that hold a real conversation.
Arakno answers your phone line, understands what the caller wants, and finishes the job instead of promising a callback.
- Inbound calls answered outside working hours, in your own greeting and tone.
- Caller intent identified, qualified and matched against the record you already hold.
- Appointments booked into your calendar, with the confirmation sent on the caller's preferred channel.
- Outbound follow up calls for reminders, confirmations and recovery of an unfinished order.
- Warm handover to a person when the caller asks for one, or when the policy says a human decides.
- Transcript, decision and resulting record filed under one run id.
Messaging agents with a gate on the way out.
The same persona answers on every channel a customer might use, and cannot send anything above your risk threshold without a person releasing it.
- WhatsApp, Instagram comments and direct messages, Telegram and email.
- Simple, low risk replies sent automatically within seconds.
- Prices, promises, refunds and anything legally loaded held as a verbatim draft.
- Conversations turned into leads and notes in the CRM without retyping.
- Grounding checks on the way out, so an unsupported claim never reaches a customer.
Systems, connected both ways.
Reading is easy. The value is in the write, and in knowing exactly which write happened.
Calendars and scheduling
Availability read in real time, slots held, appointments booked and rescheduled, reminders sent on the channel the customer used to reach you.
Spreadsheets and internal files
The tracker your team actually maintains stays the source of truth. Arakno reads it, writes to it and keeps the history.
Documents and reports
Quotes, summaries, weekly reports and exports produced as durable artifacts, versioned and searchable long after the chat is gone.
Your own tools
An internal API or a legacy system becomes a tool the agent can call, with its own risk class and its own approval rule.
Connector health is visible
Every connection reports whether it is available, degraded or dormant, and why. A silent integration failure is the most expensive kind, so Arakno surfaces it on the dashboard instead of failing quietly inside a run.
A department agent for each kind of work.
Switch on the departments you need. Each agent has its own instructions, tools and approval rules, and they pass work to each other instead of to your inbox.
- Sales
- Marketing
- Customer support
- Operations
- Finance
- Purchasing
- Human resources
- Quality
Start from your sector
Pick your sector and the departments start with sensible defaults, from appointment requests for a salon to bulk order intake for a wholesaler. Presets cover 29 sectors, and you can describe your own.
Hand off
When a job crosses a line, a booking that becomes an order or a complaint that becomes a refund, the agent hands it to the right department. The handoff is recorded under the same run.
Wait for a person
Approval rules are set per department. A step that needs a human waits for a named approver, and no agent can approve its own work.
Answers that carry their sources.
Knowledge fabric
- Company documents ingested, normalised and versioned with immutable snapshots
- Every search result carries its page, revision and capture time
- Suspicious or injected content quarantined before it can be retrieved
- Conflicting claims raised as contradictions for a person to resolve, never silently overwritten
- Approved answers can be promoted back into the knowledge base, with attribution
Research gateway
- Web pages, feeds, code repositories and video sources behind one guarded gateway
- An explicit query and time budget, reported when it truncates rather than hidden
- Findings scored by how many independent sources corroborate them
- Requests to internal addresses blocked, with the block shown in the trace
- Paid enrichment sources gated behind a cost check before they run
Work that continues when nobody is watching.
Delegate
A run fans out into sub agents with isolated context and a concurrency cap. Each child gets its own tools and its own model, and reports a summary back to the parent.
Persist
A goal survives across turns. A judge model checks after each round whether the goal is met, and stops when it is, or when the budget is spent.
Schedule
Morning briefs, competitor scans and weekly reviews run on a timer. Every night a review reads the counts behind the day, never the message text, and proposes at most four evidence backed improvements as cards for a person to accept or dismiss.
Which of these would you switch on first?
Bring the workflow that costs you the most attention this month. We will scope it against what is already built.