Agree what is in and what is out
Which channels, which systems, which actions, and which of those may ever happen without a person. This becomes the risk class map, not a slide.
From a scoping call to a channel that answers.
Arakno is delivered as a managed deployment. We build it, connect it, run it in shadow against your real traffic, and hand you the controls once you have seen what it does.
Consent recorded per source
Channels, calendars, CRM and files are connected with the lawful basis, sensitivity and retention window recorded per source, and credentials registered by reference.
Real traffic, nothing sent
The agent handles live conversations while every outgoing action is held as a draft. You read exactly what it would have done, in its own words.
Class by class, never all at once
Low risk replies are released first. Writes follow. Anything touching money or a promise stays gated until you decide otherwise, and every step reverses with one setting.
Run by us
Monitoring, connector health, credential rotation and model routing are our job. Your team approves decisions and reads the record.
Measured against its own log
Monthly review against what the deployment recorded: volume handled, held for approval, corrected, and what changed in your systems as a result.
What each side brings.
From you
- An owner who can approve decisions and answer questions in week one
- Access to the channels and systems in scope, granted by your own admins
- The documents that hold the answers your customers ask for
- Your delegation rules, so approval routes match how you already work
From us
- The deployment, the connectors and the personas, built and tested
- A shadow period on real traffic before anything is sent
- Operation, monitoring and rotation for as long as the agreement runs
- A processing agreement, retention terms and an agreed support window
Two things we are precise about.
Both come up in every serious procurement conversation, and both deserve a straight answer before a contract, not after.
Time to live
- Measured, not promisedDelivery time depends on how quickly access is granted on your side, which is the step nobody can compress from outside.
- Quoted after scopingWe give a date once we have seen the systems, rather than a brochure number that slips.
Support
- A named windowResponse windows and escalation are written into your agreement.
- No advertised uptimeWe do not publish a percentage we have not contracted to.
Leaving
- Export per sourceKnowledge, records and artifacts are exportable, and the deployment can be shut down.
- No hostage historyYou never have to keep paying simply to read what happened.
Start with a forty minute scoping call.
You leave with the actions Arakno would take, the ones it would hold, and what the first month looks like.