What counts as one agent?
One department agent, for example the sales agent or the support agent. Each one has its own instructions, tools and approval rules, and hands work to the other departments when the job crosses a line. Eight departments are available: sales, marketing, customer support, operations, finance, purchasing, human resources and quality.
Why is there no setup fee?
Because the setup for a growing team is standard work: your sector, your departments, your channels. Arakno ships with starting presets for 29 sectors, and you can describe your own. Work that is genuinely custom, such as a connector to a system with no usable API, is quoted separately and before it starts.
How is model usage billed?
On your own model account. Your provider bills you directly, so the usage you pay for is the usage you can see. Each skill is routed to the model that suits it, so routine work does not run on a premium model, and you can see and change the routing.
Why is Enterprise not priced here?
Because the honest answer depends on your systems. A messaging agent on one channel with a clean CRM API and a voice deployment across three brands with a legacy back office are different pieces of work. Publishing one enterprise number would mean quoting the second customer the first one's price, and then renegotiating.
What if we want to run it ourselves later?
Enterprise deployments can live in your own cloud account. Your data is exportable per source at any point, at every size.